Frequently Asked Questions
Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select your desired payment method -we will ship your package or make it available for pick up depending on your selected method
Our support team is always happy to guide you at any step!
Yes, you are required to have an account to be able to place an order.
Don't worry, there is no cost to set up an account.
We charge 5% GST for all customers located in Canada.
For all customers located OUTSIDE of Canada, we do NOT charge any sales tax.
Orders typically take 1 – 2 business days to process before the order is released to the warehouse. This excludes weekends, holidays, and all other non-working days. Orders placed after 13:00 MST will be processed the next business day.
If immediate order and pickup is required, please contact us via our live chat, contact us form or email ASAP and we will do our best to accommodate your needs.
Due to rapidly fluctuating inventory levels, some items from your order may be partially or completely out of stock. Upon receipt of your order, we will notify you of any stock shortages and advise the lead time for the out of stock items. Typically, the manufacturing lead times will be less than 1 week for common products and 1-2 weeks for limited stock uncommon products.
You may login to your account at www.BigIronFlow.com/account anytime to check all previous orders placed.
If you have placed an order and would like to cancel all or a portion of it, please contact our customer service department via our live chat, contact us form or email to make the arrangements.
Please note that all cancellations are subject to our Refund Policy which can be viewed here:
After you have placed an order to be shipped, we will send you an email confirmation with the carrier and tracking details. This email will contain instructions for tracking the shipment.
You can also log in to your account https://BigIronFlow.com/account to find the tracking details once available.
If you have received your order and would like to return all or a portion of it, please contact our customer service department via our live chat, contact us form or email to make the arrangements.
Please note that all returns are subject to our Refund Policy which can be viewed here:
If you have received your order and would like to exchange all or a portion of it, please contact our customer service department via our live chat, contact us form or email to make the arrangements.
Please note that all exchanges are subject to our Refund Policy which can be viewed here:
You can select your preferred payment method at checkout.
- We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
- Various bank deposit methods are accepted such as Wire Transfer, EFT, Direct Deposit.
- Coinbase and EBANX Payment methods are also available for your convenience.
- We also accept offline payments via cheque, money order.
- Purchase Orders are also accepted if you already have a credit account in place with one of our OEMs.
Note that additional exchange fee may apply if your currency is other than CAD dollars.
If you already have a credit account in place with one of the Manufacturers we supply, you will be able to use that account to charge your order and will receive your established preferred pricing.
To use this payment method, select "Purchase Order" in the payment section of the check out. Our order desk will contact you to confirm your account details and verify the Purchase Order with the manufacturer.
If you plan on making frequent purchases through www.BigIronFlow.com, we can set up an account for your company with preferred pricing and credit terms.
In order to apply for a credit account, please contact our customer support to begin the process Customer Support.
On checkout, please select the "Purchase Order" payment option. When our customer support team contacts you to complete the order, we will provide you with multiple invoices split by manufacturer so you may issue a PO# and details for all the relevant manufacturers.
The individual manufacturers will each provide their own invoice. We will coordinate with the manufacturers to ensure you receive the invoice immediately.Once our customer support contacts you to confirm the order, we will provide multiple invoices split by manufacturer. The products from manufacturers in which you do not have an account will be grouped onto one invoice for payment via any of our other secure payment methods.
Depending on the order and your relationship with the manufacturers, we may be able to have one of the manufacturers where you maintain a credit account in good standing process the entire order on your existing account (including products from other manufacturers). This will be approved on an order by order basis.
Yes, please select Credit Card as the payment method at check out.
Please note that ALL credit card purchases will be reviewed and approved by a member of our team prior to processing the transaction on the supplied card. This can take up to 1 business day and we may contact you for additional verification.
This policy is in place to protect our customers, our vendors and our company from fraudulent purchases.
Yes, please select PAYPAL as the payment method at check out.
Please note that ALL PAYPAL purchases will be reviewed and approved by a member of our team prior to processing the transaction through PAYPAL. This can take up to 1 business day and we may contact you for additional verification.
This policy is in place to protect our customers, our vendors and our company from fraudulent purchases.
We accept Bank Wire Transfer, Electronic Funds Transfer (EFT) or Direct Deposit payments on orders.
To use one of these methods, please select BANK DEPOSIT as the payment method at check out. You will receive an email with our company details to complete the Bank Deposit.
Feel free to Contact Us anytime to discuss the various payment options.
We accept the following Off-Line payment methods:
- Certified Cheque
- Company Cheque
- Money Order
- or other similar methods
In order to use an Off-Line payment, please select Off-Line Payments as the payment method at check out. Our customer support will contact you to make final payment arrangements.
No need to worry, you can place your order on the BigIronFlow.com store and use your existing OEM preferred pricing and/or credit account.
There are two ways to use your existing discounts / price list:
- Contact us in advance to set up your online account to match your existing customer discounts / price list.
- Proceed to check out online and select "Request Volume Discount and/or Shipping Quote" as the payment method. This will allow you to proceed with the order so our team can reprice and issue you an updated invoice for approval. Upon your approval, you may use any of the payment methods available.
Yes, If you are looking to make a large purchase we can provide you with a volume discounted quotation.
Proceed to check out online and select "Request Volume Discount and/or Shipping Quote" as the payment method.
Our sales team will then send you a quotation with discounts based on products and order size. From the quotation you can check out and use any of the payment methods available.
The optimal way to find products on our site is through the refine feature which allows you to filter down the product listings by unique product attributes, properties and features.
PLEASE NOTE: If you use the search bar, you will NOT be able to take advantage of the advanced product filtering. The product filtering feature is a much more robust tool for quickly and precisely locating specific products.
COMING SOON: To see our detailed tutorial on how to get the most out of our product filtering feature, click here.
Using the search bar located at the top of each page, you are able to type in a description of the product you are searching for. Once enough of a description is typed in, relevant search results will be displayed.
PLEASE NOTE: If you use the search bar, you will NOT be able to take advantage of the advanced product filtering. The product filtering feature is a much more robust tool for quickly and precisly locating specific products.
You may realize that a specific product you need is not currently listed on BigIronFlow.com. We have a backlog of products that are being added to our site regularly. We are working with our network of suppliers to make even more OEM product lines available as well as developing capabilities for custom built products.
If you do not find what you are looking for, please contact our sales team so they can help you quickly find what you need. Click here to contact our sales team.
No problem, please contact our technical support team with your specific request. We are working towards having all specifications and data available to the public on the product page so some may have more or less than others.
However, we likely have the information on hand which you require so please feel free to contact us with any queries.
The best way to contact us regarding a request for additional information is through the Technical Support contact page available here.
Alternatively, our live chat opened from the product page in which you require more information for can be used but currently has limited hours of service.
Great Question!
You would be surprised how many customers we find that are using products for the incorrect application or products which are not the best technical or economical option.
Our sales team can help if you are unsure or just would like a second opinion on the application of parts or even if you are seeking cost savings through suitable alternatives.
Don't hesitate to contact our sales team using the link here.
No problem, please contact our technical support team with your specific request.
We are working towards having all brand and material compatibility details available to the public on the product page so some may have more or less than others.
However, we likely have the information on hand which you require so please feel free to contact us with any queries.
The best way to contact us regarding a request to confirm compatibility is through the Technical Support contact page available here.
Alternatively, our live chat opened from the product page in which you require more information for can be used but currently has limited hours of service.
Feel free to contact Big Iron Flow Control Products anytime with any technical questions that may arise. Even if you purchased the part from a competitor, if it is something we supply, we would be more than happy to assist you.
We will try our best to provide you a solution through our free remote technical support team.
However, some complex problems that require onsite troubleshooting or specialized team members will be quoted by the job or on an hourly basis.
Let us know how we can help by using our Technical Support Contact page.
Local delivery is available Monday – Friday during regular business hours.
An email will be sent when your order is processed with a date and time for the delivery. You must ensure safe access for the delivery and all required equipment and personnel are available as most products require handling equipment to unload.
After hours delivery can be scheduled in advance if required, please call or email to make arrangements.
Please note that due to the vast number of products offered, your local warehouse may not have enough stock at the time of order. Upon receipt of your order, we will notify you of any stock shortages for the local warehouse and advise the lead time for the back ordered items. Typically, the lead times will be less than 1 week if the products are in stock at other locations.
Deliveries will be sent once all products are in stock at the local warehouse. However, split deliveries can be arranged upon request.
Local delivery is available at the following locations:
Red Deer, Alberta, Canada
- Less than 20 km - Free Local Delivery on all orders.
- Less than 160 km - Free Local Delivery for orders over $1000
- 20 km to 50 km – $50 Local Delivery for orders under $1000
- 50 km to 160 km – $100 Local Delivery for orders under $1000
Grande Prairie, Alberta, Canada
- Less than 160 km - Free Local Delivery for orders over $1000
- Less than 50 km – $50 Local Delivery for orders under $1000
- 50 km to 160 km – $100 Local Delivery for orders under $1000
Fort Worth, Texas, USA
- Less than 100 mi - Free Local Delivery for orders over $1000
- Less than 30 mi – $100 Local Delivery for orders under $1000
- 30 mi to 100 mi – $150 Local Delivery for orders under $1000
Indiana, Pennsylvania, USA
- Less than 100 mi - Free Local Delivery for orders over $1000
- Less than 30 mi – $100 Local Delivery for orders under $1000
- 30 mi to 100 mi – $150 Local Delivery for orders under $1000
Orders will typically be grouped together and sent out for delivery every 2 weeks. If your order is a full truck load, it will usually be sent out in less than 1 week. If you require expedited delivery, please contact us immediately.
Local pickup is available Monday – Friday during regular business hours. An email will be sent when your order is ready for pick up and will include the contact details for the local warehouse. You must call in advance to schedule a time for pickup as most products require handling equipment to load.
After hours pickup can be scheduled in advance if required, please call or email to make arrangements.
Please note that due to the vast number of products offered, your chosen pick up location may not have enough stock at the time of order. Upon receipt of your order, we will notify you of any stock shortages for the local warehouse and advise the lead time for the back ordered items. Typically, the lead times will be less than 1 week if the products are in stock at other locations.
Pickups will be scheduled once all products are in stock at the local warehouse. However, split order pickups can be arranged upon request.
Local pickup is available at the following locations:
- Red Deer, Alberta, Canada
- Grande Prairie, Alberta, Canada
- Fort Worth, Texas, USA
- Indiana, Pennsylvania, USA
As of July 6, 2021, we have rolled out a domestic shipping rate schedule based on total order value. Per our site development roadmap, this is a temporary solution until the real time freight quotes based on shipping weights and dimensions is implemented later this year.
As of July 6, 2021, we have rolled out an international shipping rate schedule based on total order value. Per our site development roadmap, this is a temporary solution until the real time freight quotes based on shipping weights and dimensions is implemented later this year.
some restrictions apply
Absolutely, you can have your own logistics team or freight forwarder manage all aspects of the shipping.
During check out, please select CUSTOMER FREIGHT as the shipping method. Our customer support will follow up within 1 business day to make arrangements and provide you with all the necessary details.
Yes, you may have a preferred carrier that you would like to use and bill you direct.
During check out, please select CUSTOMER FREIGHT as the shipping method. Our customer support will contact you to for the carrier contact details, account number, etc.
- Manufacturers standard packaging and palletizing included
- Special requirements for export packaging, crating, bracing, preservation, etc. are NOT included. Please contact us with any special packaging requirements.
- Assemblies which are meant to be dismantled shall be dismantled into the smallest sizes to optimize freight costs and time.
If you would like to chat live on our site with a representative, click on the blue & white button on the bottom right of our website.
If chat is unavailable or the matter is not urgent, feel free to use our Contact Us form to ask your questions.
We aim to respond to all inquiries within one business day but this is subject to the current volume of inquiries.
If you would like to chat live on our site with a representative, click on the blue & white button on the bottom right of our website.
If chat is unavailable or the matter is not urgent, feel free to use our Technical Support Contact Form to ask your questions.
https://bigironflow.com/pages/technical-support
BigIronFlow.com is in no way affiliated with any of the companies referenced in this web site. Any references and/or mention of company names in this web site or the accompanying computer code are for identification purposes only and are not Trade Marks or Trade Names used by or affiliated with BigIronFlow.com.
Unfortunately BigIronFlow.com does not have a physical retail storefront.
However, our team makes regular visits to the factories / warehouses of the manufacturers we represent. If you would like to inspect items prior to order, feel free to Contact Us to book an appointment to visit.
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